I purchased a $200 TAP program with my 40" Samsung LCD TV. I have been unable to get the TAP people to schedule a repair, or offer any sort of resolution after a week of calling them.
To make matters worse, COMP USA never even turned in my contract to the TAP Program so I had to provide proof of purchase of the television and the extended warranty. After that was done, I called them on a daily basis to schedule a repair or a replacement. Everytime that I called, they told me that they would contact me within a 24-48 hour period. If you read the fine print on the TAP pamphlet, it is written to pretty much release them from any sort of timely service.
127d896
To make matters worse, COMP USA never even turned in my contract to the TAP Program so I had to provide proof of purchase of the television and the extended warranty. After that was done, I called them on a daily basis to schedule a repair or a replacement. Everytime that I called, they told me that they would contact me within a 24-48 hour period. If you read the fine print on the TAP pamphlet, it is written to pretty much release them from any sort of timely service.
127d896
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