CompUSA

We never do this, but we bought the warranty for our laptop. It stopped working during the warranty period and we dropped off the laptop. Since we dropped it off we've called for over 5 weeks, we never get a call back, and each time we are told the parts are on order...Not sure if they are coming from the moon or not, but we've just entered the black hole of service. They have our computer, its not fixed, no end in sight, and we can't get a call or solution. This is beyond frustrating. we are stuck without a working computer for business and no help from the store that sold us either the computer or waranty

My computer was running slow and showing a message that the CPU was over heating. I took it to Compusa/Tiger Direct and was told it would take a week to assess and repair. Today is day 14, I have called and stopped in each time leaving with a promised return of "tomorrow". I am a small business and can not afford to have my computer gone for more than a week. This is my first and my last time dealing with his company. I have lost money and been put significantly be.hind in my business operations which will now infringe on my family responsibilities

I took a computer to compusa to be fixed. I had a warranty bought from them that they wouldn't honor. cost me $119.00 to have it fixed. had to return 4 times & waste 11 days before they fixed it. they lied to me numerous times about fixing the computer. I asked for itemized list of what was done on my computer. The tech. department supervisor said he didn't have the list. the computer I bought was from them & the warranty was from them also. They were more in a hurry to get rid of me than trying to be helpful. although they didn't do anything illegel, they were very deceptive.

ok listen i walked into COMPUSA store lady said leave your bag at front of store i was on my motorcycle so i was not leaving my bag up there. with all my belongings. then after shopping for 5 minutes i took my cam out and proceeded to record because someone was approaching me. they say bring your bag to the front. I reply why, they say they have the right to do that for the company. i ask are you causing me of stealing they say know just put your bag at front of store. the associate at front of store was so unprofessional as u see throwing her hands up when i asked her i question. then manager acted rude did not give me district managers num and just gave me the name. to get them to shut up i put it up there so i could continue to browse the store. alright here is video proof you need to treat and teach your dam associates respect for the manager did not give me the number of the district manager and the lady at the front of the store threw here hands up like a gang sign wow how customer friendly dover delaware i get all products here i ride motorcycle worst customer service ever now i will not shop here again video is going on youtube.http://www.youtube.com/watch?v=wPOhduv1aGk

On Tuesday 8/2/11 I received the almost daily advertising email from CompUsa. It listed the Toshiba Thrive 8 Gig tablet for a clearly labeled in RED letters "Special in Store Price" of $329.99. The prices on this ad are good through 8/6/11. Based on this great deal, I made my way to the closest CompUsa store (25 miles away) today (8/4/11) to purchase the tablet as it is regularly priced at $429.00 everywhere else. At the store the sales person said that it was a mistake and the actual price was $429.00 and there was nothing they could do other than sell me the tablet at the regular price, or they would also be happy to sell me another brand tablet for the same or more. I asked to speak to the Manager, but he was conveniently not in the store and since it was just over 6PM they could not get him on the phone. At no time did CompUsa send out a correction email. Had they done it, I would have not wasted my time and gas to go to the store. If they made an error on the email offer, they should have immediately sent out an correction. But they did not just so people would make it to the store and then they wouold basically do the bait and switch routine. I hope there was a way we could get these large companies to make them honor their advertised pricing and if not, they should face a fine. I will never go back to CompUsa to buy anything else.

I bought a new laptop and an extra wall charger, but a week after the purchase found out the charger didn't work. I took the charger back to make sure that I wasn't doing something wrong and technical support confirmed the charger wasn't working. When I asked to swap it out for a functional one I was told that I had to talk to the manager Robert. Robert told me his hands were tied since he wouldn't be able to send back the defective item. He did offer to sell me another charger at full price. As an owner of a retail store I was appalled at the horrible customer service, and told him so. He could have cared less. I do not know if this is because Robert is a manager that does not have a focus on customer service or the company drills their employees to cut as many corners as possible when it comes to returns. I would have been satisfied with a restocking fee, reboxing fee, or something along those lines. I'm in retail and hate to see returns, but what I hate more is to see a customer leave and never come back. Well as much as I liked walking through COMPUSA when I was younger, I know that they are not far from Chapter 11 again with this kind of service.

I'm typing this message in order to brig to somebody's attention the very negative experience I had at the Naperville, IL store. I've been long time customer and have purchased may items at the store without an issue. On Oct 27th my wife purchased a JVC video recorder for my son as Christmas present. The box was not opened until Christmas morning when my son opened his present. Unfortunately the device did not work. I immediately the following morning brought the item back to the store. The manager was called to review the purchase and would not return the item or exchange the item. Since the item was a Christmas present I would have though the manger would have made an exception to the 30 day policy. It was not like I ordered it online or was using it and then it broke. The item was broken from the day it was opened. He refused to return the item and told me to send it back to JVC. Now my son needs to wait another 4-6 weeks to get his Christmas present. The manager could have easily replaced the item and send the defective item back to JVC, but he decided to place that burden on me, which is why I will never purchase another item from CompUSA and I will suggest the same to everyone in my breath. All this over a $65 item. I've worked in retail for 15 years and that is not good customer service. I mostly feel bad for my son, who was very disappointed on Christmas morning.

The company seems to be staffed by the most minimum level intelligent, customer service oriented, wastrels on the planet. A complete run around with worthless efforts to treat them civilly. Spent too much time trying to return a defective item. They made me feel as if I was stealing their grandmother's dentures. The word "please," "thank you," "I'm sorry," is not in their vocabulary. In fact, if asked a simple question, they will answer with a question. Hillbillies have more sense. It's also a chore to attempt to reach anyone in authority. Blah, blah, blah, blah, blah.

I went in to buy a pc. I was shown a good system at a reasonalbe price.While I was waiting for the saleperson to brind it from the back the manager comes up to me He tells me that there are 5 systems that he is saving for black thursday. He says unless I bought something els to make it worth his while he would not sell me the computer system I would have bought a different system if he had said it was unavailable but not after what he said. What exactly did he expect me to buy to make it worth his while?

Before I tell my story, here's a litlte background information on myself: I've been building computers since I was 11 years old. I've completed my bachelor's education at a 4 year university majoring in computer science. I not only have years of real world computer repairing experience but the technical education to back it. I went here to buy a computer (for my uncle) and was asked nicely by the sales guy to purchase a 30 dollar "protection agreement". I kindly rejected it because I didn't think we needed it. We went home and installed MSN messenger from MSN's site. Immediately after installing MSN, the webcam stopped working. We went online and googled it, we saw some other users having the same problem so I assumed it was a common problem. Since it was a new computer I figured it wouldnt be a problem if we just went and got an exchange--- WRONG. Here's where the problem began. The techs asked us to come to the back room where they ran a "scan software" and found 200 infections. This is impossible because the only site that was visited was MSN. The manager and his team went on and on about how I should've bought their protection plan. They kept trying to push us into buying their protection plan... about 8 times. I stopped listening to them talk about 2 minutes into their sales pitch that wrong on for about 20 minutes. My uncle went on to reveal that I was a computer expert but the manager then immediately goes to say "Im sure he's good, but she's (one of his techs) the best. He obviously couldn't fix THIS problem". I was offended but didnt want to argue with an *** who was talking out of his *** for 20 minutes about buying some protection plan thing was going to help my computer be completely spyware free forever. Finally, when they were done doing their sales pitch-- we asked for our money back because the way they were treating us. The manager refused to give us our money back because there was "nothing wrong with the computer". He JUST went on for 20 minutes how it had 200 infections, a virus preventing the web camera to work, ect ect and that means NOTHING is wrong to him-- that further reinforced my thoughts about his intelligence. He offered a store credit or 15% restocking fee. I remained cool and took the store credit and went on piecing together my own custom computer-- what I should've done from the start. The computer worked flawlessly... I even went on a few high risk sites and had no problems without any protection software. I scanned it with lavasoft, avast antivirus, and spybot.... well known software. Bottomline: - low selection of computers and brands- overpriced- terrible return policy- manager who does not understand the importance of a repeated customer.- nice salemans though How do I know compUSA didnt install the spywares themselves? I didn't run enough tests to know for sure but I don't care about that. Maybe one day I'll buy a computer there and run it against a custom computer of my own side by side mirroring every action and see which computer gets infected first. Maybe a class action lawsuit coming in their near future.

I received an email advertisement from CompUSA for early Black Friday deals that were valid through 11/15/2009. I clicked on the ad, put the item in my cart, put the listed "coupon code" in the box during check out only to get back the message "Coupon Code could not be verified, please try again." In addition, the ad said the item would be shipped free and the web page kept adding in a large shipping fee. (item S222 ****) I called the 800-266-**** number, put on hold for over 15 minutes, only to be connected to another waiting customer! Tried the number again, waited again for another 15 minutes. Connected to nice sales clerk, Roger Ellison, who after "talking to my manager" multiple times, told me the advertised price with the coupon was not going to be honored. The "normal" price of the item was much higher than the price listed, and the coupon was already added. Anyone can go to their web site and get the same price listed in the special "early Black Friday" ad, and the special $300 off coupon TSM79 does not exist. This all took over 35 minutes on the phone with them, plus all of the hold time to begin with. This is nothing short of false advertising. CompUSA - this is unethical!! Web site link below: http://www.compusa.com/email/compusa/COMEM404.asp?SRCCODE=LSCMPUSA&cm_mmc_o=-ddCjC1bELltzywCjC-d2CjCdwwp&AffiliateID=VJQZNxQ9nek-zoLYW4AHGVp6mEr5PzG2OA

COMP USA does not honor price quarantees on PC's. I bought one and the next day it was 50.00 less and they were like tough. I bought it online and they suggested I send it back and pay the 30.00 in postage then order a new one at the lower price. They are just ***. They do not appreciate their customers and do not deserve our support. There are alot of other companies with good policies and good customer support. I will never buy from them again. I hope they go bankrupt a second time. Avoid Comp USA at all costs.

In March 2007 I purchased a new PC desktop computer with the 3 year extended warranty. On December 2, 2007 the computer failed to boot up. I phoned CompUSA and they said bring it on in for repair. December 6, 2007 - Dropped off PC for repair (They said it would take 3 - 5 business days before they would get back to me) December 11, 2007 - I phoned to check on the progress (I was informed that they had ordered a new motherboard and that they had backed up my hard drive on CD's that they would give me a call when it was repaired and ready to pick up. December 12, 2007 - I get a phone call from the CompUSA Technical Dept. saying to please call them about my computer; they leave no return phone number. (I look up the number and call them back. Sameer explains to me that they need to still order the new motherboard for my computer, but since CompUSA is now going out of business, they are not able to order the part from the manufacturer and I need to come pick up my PC and call an "800 number" to the new service dept honouring the CompUSA warranties - and no one has backed up my hard drive on CD's.) December 14, 2007 - I go pick up my computer from CompUSA. I go home and phone the 800 number to the TAP On-site Parts & service center, they can not find my warranty in their database and tell me to phone back the following week to see if I show up due to the rush of calls etc. because they are updating their files. December 17, 2007 - I phone TAP Onsite and wait a hold time of 38 minutes then speak with Lashanda who disconnects me. I phone again, (20 minute hold time) I explain my story and speak with John who takes all of my information, finds me in the database, confirms I have a warranty and I give him the serial number and he walks me through step by step over the phone to determine my desktop PC computer problem. He says I need a new motherboard and that they will order me one and send it to my home. When it arrives, please call back and they will send a repair technician to my home to repair my computer, it should take around 10 business days. Ticket number 507635. January 2, 2008 - I receive a box at my home. Assuming it is my motherboard, I call the service center to schedule an appointment for them to send the repair man, before I even open the box. We schedule him to come to my home January 4, 2007 between 5pm - 8pm. January 3, 2007 - I am curious to see what the new motherboard looks like so I open the box, and it is an empty box with a note of instructions to send my "Laptop computer to the following address". I phone the TAP service to let them know that they have made a mistake and that the repair guy who is scheduled to come to my home the next day is not going to have the part he needs to fix my computer - I am placed on hold for 15minutes, and then I explain my story again to Raymond who informs me that he has cancelled the technician appointment and that the good news is that my motherboard is still on order and should be arriving within a day or two. January 4, 2008, 7:35pm - Erik the computer technician phones me lost somewhere near my home from his cell phone telling me that he is running behind and not feeling well and that we will need to reschedule my appointment for another time. January 7, 2008 - I call the TAP On-site center (hold time 41 minutes) to check the status of my motherboard. I explain my story again this time with Mike, he says that it must still be on order and that if I want to speak with a manager, that I should call the corporate office and report a complaint. He transfers me, I get put on hold immediately, hold time 10 minutes, and then I am disconnected. January 9, 2008 - I call the TAP On-site corporate (hold time 41 minutes) to check the status of my motherboard. I explain my story again and am put on hold and then disconnected again. January 11, 2008 - I call the TAP On-site corporate (hold time 20 minutes) to check the status of my motherboard. I explain my story again this time with Claudia, she sees that I have phoned in from the notes on my account and puts me on hold to talk with the service/dispatch dept. to see if she can get the status. She informs me that no one has done anything. Not only can they not order the part, but that company that manufactured the motherboards for my computer is out of business. That they will need to send me a box for me to send my desktop computer to one of their special repair shops. Ticket # 165782****. January 12, 2008 - I receive an email stating that I have an appointment to have a repair technician scheduled to arrive at my home. Ticket # 509691. I phone the number listed in the email and I explain my story again this time with Lashanda. She places me on hold for 10 minutes. I get disconnected. January 14, 2008 - I call the TAP On-site corporate (hold time 20 minutes) to check and find out if anything is happening, if this TAP On-site is actually a real business and not just some scam CompUSA front jacking people around so they will give up and stop calling. I explain my story again they inform me that they can not do anything but take my information and escalate my ticket number and have Charles the corporate lead technician give me a call at my daytime number. Ticket # 165782****. January 15, 2008 - I call the TAP On-site corporate (hold time 17 minutes) to check and find out if anything is happening and I explain my story again and ask why hasn't anyone phoned me yet. I am informed that they are two weeks behind and that as soon as they can get to me, they will. Ticket # 165782****. January 16, 2007 - I call the TAP On-site corporate (no hold time I get right through) to check and find out what the *** is going on. I explain my story again and I am put on hold so they can check with the service/dispatch center to find out the status. They tell me that my motherboard was found and that it is now on order and will be sent to me within 10 business days. Ticket # 165782****. January 23, 2008 - I call the TAP On-site corporate (hold time 25 minutes) to check the status of my motherboard. I explain my story again and I am informed that they have no record of a motherboard being ordered for me and that they will escalate my ticket and that a manager will phone me as soon as possible. Ticket # 165782****. January 28, 2008 - I call the TAP On-site corporate (hold time 38 minutes) to check the status of my nightmare. I explain my story again I am put on hold and then suddenly I am hearing new hold musak and I am in the dispatch/service center, I explain my story again and then am put on hold for 10 minutes. I am then told that I will need to report my complaint to the CompUSA corporate office. I hang up. January 29, 2008 - I call the TAP On-site corporate (hold time 15 minutes) to check the status of my nightmare. I explain my story again they laugh and laugh. They tell me that this happens all the time and that they are not surprised. All that they can do is file a complaint and escalate my ticket to a manager who will phone me. My ticket number is the same. January 31, 2008 - I receive an email stating that I have an appointment to have a repair technician scheduled to arrive at my home on February 1, 2008 between 5pm - 8pm. Ticket # 509691. February 1, 2008 - I call the TAP On-site dispatch/service department to find out why they are having the repair man come to my house when I don't have the part, can't seem to get anyone to order the part and then get a manger to let me know what the *** is going on at all. I explain my story again they transfer me to the corporate office, I am put on hold and then disconnected. I go home hoping the technician guy will show up so I can have him tell me the part number to my motherboard so I can try and order it myself, no one shows or calls. February 4, 2008 - I call the TAP On-site corporate (hold time 35 minutes) to check the status of my nightmare. I explain my story again… this time to Claudia again… and she tells me that all she can do is make a new ticket number for me # 165782**** and that she will escalate it. February 5, 2008 - I call the TAP On-site corporate (hold time 12 minutes) to check the status of my nightmare. I explain my story again they see my history and laugh in my ear. They say that all they can do to help me is log that I have called again. I phone the service center just to see if they have any information (hold time 20 minutes) and they tell me that I will need to schedule to have a repair man come out to my home and take a look at my computer to find out what is wrong with it and if I have a complaint that I should phone the corporate office.

I purchased $1500 worth of PC components that turned out to be defective. I went to return them since the store has a 30 day no questions asked policy. I even explained all I did during 4 days of investigating the reason for the failures with Intel to prove without a doubt that the initial harware was faulty. The store employees agreed to replace the parts but the manager refused to do so for no apparent reason. I had to purchase again all new parts since they even refused for me to leave the defective parts there. This is not a legitimate way to treat customers. This store has ripped me for no reason that I can think of. Carl Fiorentino & Company, fix this kind of problem in your store or you will quickly lose a lot of customers.

I bought a computer at CompUSA in Bridgeton,MO on 02/03/07. I also bought the platinum TAP warrenty at that time. Within 3 wk., I had hard drive failure. I took the computer back to CompUSA and they relaced the hard drive. It never really worked properly, but I thought it was my fault, since I was not familiar with Vista and I am not a computer wizard. In May'08, the computer began to display te same symptoms of prior hard drive failure. I called TAP and they sent a tech to my home with a new motherboard. After examining my computer, the tech called TAP and told them the problem was the hard drive. After waiting another week or so, the tech returned with the hard drive. When he removed the hard drive CompUSA had installed in 02/07, we discovered that CompUSA had installed a 500g hard drive instead of 2-250g hard drives. Now, after several phone calls, TAP refuses to honor my warrenty. They say since CompUSA installed the wrong hard drive, my warrenty is invalid. Apparently, CompUSA voided my warrenty 3wk. after I bought it per TAP. I have spoken with supervisors to no avail. I am not sure how I am supposed to be responsible for what their designated service provider did. I called HP and explained my situation and Gordon was so nice. He sent me a box. I sent him the tower and now after more than a month of messing around with TAP, I have my computer back in tip top shape. Moral of the story...Tap is worthless....HP is priceless...CompUSA stuck it to me. By the way, CompUSA failed to tell me they were going out of business when they sold me the useless platinum warrenty!